Shipping policy
WHERE DO WE SHIP?
We ship all items Australia-wide! We have flat rate shipping of $15 and free shipping for orders over $150!
Some postcodes that are remote may incur an extra shipping charge due to increased freight costs to some regional areas. We will contact you if this applies to your order.
Similarly, some items that are larger may incur extra shipping costs. You will notice a higher shipping rate applied at checkout for these items.
HOW MUCH DOES SHIPPING COST?
In an effort to keep shipping costs as low as possible for our customers, we have flat rate shipping of $15 and free shipping for orders over $150! See exceptions above.
WHEN WILL YOU SHIP MY ORDER?
We know you’re keen to get your gorgeous new items, so orders are processed as quickly as possible. If you place your order before 12pm AEST Monday-Friday, we aim for it to be shipped the same day. Any orders after 12pm AEST will be shipped the following business day. This is affected by Christmas and peak sales periods as there are extended delays in parcel pick up and parcel delivery.
It is your obligation to enter the correct delivery address details at the time of ordering, and unfortunately we cannot be responsible for orders that have gone missing due to incorrect address details. It is your responsibility to inform us if an order has not arrive by 14 days after your order is placed by emailing us on support@sillandsage.com.au.
We recommend shipping to a location where someone will be present to sign for your order, such as a work address. If this is not possible, please leave instructions during checkout giving authority to leave without a signature. This will be at your own risk and Sill and Sage is not liable.
HOW LONG DOES MY ORDER TAKE TO GET TO ME?
This will depend on where you live. A parcel can take from 7 to 10 business days to arrive at your address, however most packages will arrive much sooner than this, especially if you are in metro areas. We do our best to have your package to you super quick!
HOW WILL I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
We'll keep you in the loop throughout the ordering and shipping process. An email with tracking details will be sent to you as soon as your order has been dispatched, and you will receive emails and text messages updating you on the shipping progress with the option to track your order if you desire. We try in every way we can to minimise our environmental impact, so we will send your invoice to you by email rather than a paper version.
WHAT IF MY ORDER IS DELAYED OR DAMAGED DURING SHIPPING?
Unfortunately accidents do happen. All of our products are carefully packaged to prevent breakages in transit. If your order is damaged during shipping, please photograph the inside and outside of the box and keep all contents and packaging for insurance claim purposes. Please contact us at support@sillandsage.com.au for instructions within 3 days of the arrival of your package.
Sill & Sage is not responsible for any delays in shipping, packages not received, or arrival of your order at the wrong location due to incorrect delivery address.